Shipping policy

Thank you for shopping with MELINA ROBERTA BARBARA OTTILLIA PUX-ASKEW. Specializing in trendy and high-quality apparel goods, our brand adheres to rigorous order handling and cross-border shipping standards. We aim to deliver every clothing order with precise item verification, damage-proof packaging and reliable logistics services, ensuring all apparel products reach customers accurately, in pristine condition and within reasonable delivery schedules.

1. Order Processing Arrangements

All confirmed clothing orders will undergo systematic inspection, sorting and sealed packaging within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. During peak promotional periods with surging order volumes, standard processing timelines may be moderately extended. Our team will actively notify customers immediately if any substantial shipping delays occur.

2. Shipping Fees & Delivery Timeline Reference

Logistics fees for all apparel orders are calculated based on package weight, product quantity and international shipping destinations. All final shipping expenses will be fully displayed on the checkout page prior to payment submission, ensuring complete pricing transparency for every shopper.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery durations serve only as estimated reference values and are not guaranteed arrival deadlines. Actual parcel delivery progress may be affected by courier operational backlogs, customs clearance reviews, extreme weather conditions, global logistical restrictions and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Activation

Once your apparel order completes formal warehouse dispatching and logistics handover, you will receive an official shipment confirmation email containing exclusive parcel tracking credentials and inquiry guidelines.
Real-time tracking statuses and logistics update data will generally be activated and accessible for customer self-check within 24-48 hours after the carrier completes parcel registration and system synchronization.

4. Shipping Address Accuracy Liability Statement

Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during checkout. MELINA ROBERTA BARBARA OTTILLIA PUX-ASKEW assumes no legal liability for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Mechanism

If your clothing parcel is lost during international transit, please contact our customer service team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with torn, stained or damaged apparel and defective outer packaging due to transit collisions and extrusion, please submit clear photographic proof of damages within 48 hours of receipt. Our team will conduct comprehensive assessment and deliver efficient after-sales solutions.

6. Apparel Maintenance and Liability Exemption Rules

Each clothing product is equipped with professional fabric maintenance instructions, covering standardized wearing, cleaning, drying and storage methods tailored for different textile materials. All apparel items must be maintained in strict accordance with official guidelines. MELINA ROBERTA BARBARA OTTILLIA PUX-ASKEW disclaims all liability for fabric fading, shrinkage, deformation or garment damage caused by improper maintenance, unauthorized tailoring or personal misuse of products.

7. International Shipping and Customs Provisions

Cross-border transportation of clothing goods may involve destination-specific import duties, customs taxes and clearance fees formulated by local authorities. All such supplementary charges are the exclusive responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Information

For any questions or professional consultation regarding this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official channels below:
Trade Name: MELINA ROBERTA BARBARA OTTILLIA PUX-ASKEW
Phone Number: +64 21 508 0913
Email: support@melinavogue.shop
Physical Address: 222 Rodney Street, Auckland, Wellsford 0900, New Zealand